A Healthcare Organizations Guide to Protecting Mental Well-being for Health Workers

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With staffing shortages, aging population, and increasing administrative demands placed on healthcare professionals, the healthcare workforce is facing an increase in burnout, moral injury, and an overall decline to their well-being. These issues can escalate, potentially having severe consequences such as suicide or suicidal ideations.

For clinicians, this problem is intensified by intrusive questions regarding their mental health history on licensing and credentialing applications. Many fear that acknowledging a history of mental health treatment could jeopardize their ability to practice medicine.

The Dr. Lorna Breen Heroes’ Foundation, established in memory of Dr. Lorna Breen, envisions a world where seeking mental health care is recognized as a sign of strength. Through their efforts, they aim to create safer, more supportive environments for the healthcare workforce.

Logo for Dr. Lorna Breen Heroes Foundation

The Foundation’s mission is to reduce burnout of health care professionals and safeguard their well-being and job satisfaction.

Strategic initiatives for health worker well-being.

The Foundation has identified key areas to create a lasting impact on the challenges faced by health workers. Many issues clinicians are facing stem from the administrative policies and practices of providing care. Before they can begin working in a new state or organization, they need to overcome barriers, some of which are considered invasive to their mental health history. The Foundation serves as an advisor to healthcare organizations to help them update these questions from their screening process so they can work without fear of repercussion.

Recognizing the need for systemic change, the Foundation is also collaborating with partners to address these challenges on the federal government level. On March 18, 2022, the Dr. Lorna Breen Health Care Provider Protection Act was signed into law. The act supports the mental health and well-being of health workers through establishing grants for evidence-informed training tailored to early-career practitioners. It also prioritizes disseminating education and best practices to reduce and prevent suicide and burnout among health care professionals.

The anniversary of the Dr. Lorna Breen Health Care Provider Protection Act is now recognized as Health Workforce Well-Being Day. This day serves as a powerful reminder of the burnout crisis facing U.S. health workers and the urgent need to create lasting solutions.

The Dr. Lorna Breen Health Care Provider Protection Act is currently up for reauthorization. You can be part of helping continue this work by sending a message to your representatives.

What health care organizations can do.

Logo for the Impact Well-Being Guide
Implement ALL IN: Caring for Caregivers (C4C)
Logo for the Impact Well-Being Guide

ALL IN: Caring for Caregivers helps healthcare organizations, including hospitals, clinics, medical groups, and even corporate organizations like Jackson and Coker, improve workplace policies in order to minimize burnout and normalize seeking mental health care. This program is guided by experts and includes strategies from the Impact Wellbeing™ Guide.

Wellbeing First Champion Challenge
2024 Wellbeing First Champion badge
2024 Wellbeing First Champion badge
Wellbeing First Champion Challenge

The Wellbeing First Champion Challenge guides licensure boards, hospitals, health systems, and health plans to audit and change their applications, forms, and addendums to remove intrusive mental health questions and stigmatizing language. Once the invasive questions and language is removed, the organization can be recognized as a Wellbeing First Champion. As of February 20, 2025, 34 state medical licensure boards, 521 hospitals, two insurance companies, and one locum tenens company, Jackson and Coker, have been recognized as Wellbeing First Champions.

A partnership that cares.

Jackson and Coker has partnered with the Dr. Lorna Breen Heroes’ Foundation to amplify their mission of reducing burnout amongst healthcare professionals. Since partnering with the Foundation in 2024, we removed intrusive and stigmatizing language around mental health care and treatment from our internal insurance applications and reference forms and have been named a Wellbeing First Champion.

Our partnership with the Foundation has gone beyond removing invasive language and has become a key part of our recruiter’s daily conversations with clinicians. For example, recruiting consultant Steven Smith has changed the way he approaches his work. Since launching our partnership with the Foundation, Steven now focuses on the clinician’s well-being in addition to their professional needs.

"Since our partnership with the Dr. Lorna Breen Heroes’ Foundation began, it’s added a genuine human touch to our business. I believe that while clinicians are often seen as heroes, they're also people with lives outside of work. I've learned to listen more deeply to their personal needs—not just their professional ones."

Become a Wellbeing First Champion.

We encourage you to address any potentially invasive language present in your organization’s onboarding and credentialing processes. Taking this action not only safeguards your staff but also demonstrates a commitment to the well-being of the healthcare workforce. Reach out to us to initiate the process.

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Federal facts for you.

We are a Federal Supply Schedule Contract holder. 

Federal Supply Schedule (FSS) Contract: 36F79723D0086, Professional and Allied Healthcare Staffing, effective March 15, 2023, through March 14, 2028.

NAICS Codes:
  • 561320: Temporary help services. 
  • 621111: Offices of physicians. 
  • 621112: Offices of physicians, mental health specialists. 
  • 621399: Offices of all other miscellaneous health practitioners. 
  • 621330: Offices of mental health practitioners.

Privileging.

Once you and our client agree to move forward with your assignment, our privileging team will assist you and the client in gathering information required by the healthcare facility to grant clinical privileges.

1

We contact the facility’s Medical Service Office (MSO) for their application and requirements.

2

We will assist you by pre-populating the facility’s application and sending to the MSO.

3

We will assist the MSO by following up on requested items.

4

MSO will grant privileges based on your training and experience, and you will be able to start your assignment.

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Maggie Youmans

Senior Vice President, Sales

As Senior Vice President, Maggie oversees several key specialty divisions and adjacent teams. With a demonstrated history of leading teams and developing individuals across the organization, she is dedicated to inspiring, challenging and empowering associates to achieve their personal and professional goals. 

Maggie earned degrees in marketing and management focused on consumer economics from the University of Georgia, Terry College of Business. She enjoys traveling with her husband to visit different bed and breakfasts. Together, they have been able to see the beauty within their own backyard and across the country.

Connect with Maggie on LinkedIn.

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Anne Anderson

Executive Vice President

"I'm passionate about the locum tenens industry - we make a real difference in the lives of both our heroic healthcare providers and the patients they treat."

Anne has been at the forefront of the evolution of locum tenens for more than 35 years. She’s a respected leader with expertise in corporate operations, risk management, credentialing, and travel services. Before joining Jackson and Coker, she served as Executive Vice President at Medical Doctor Associates, part of Cross Country Healthcare. 

An ardent industry advocate, Anne served several years on the Board of the National Association of Locum Tenens Organizations (NALTO), including two years as president. Her passion for innovation has also led her to be named to Staffing Industry Analysts’ 2024 Global Power 150 Women in Staffing list. SIA recognizes Anne for easing the administrative burdens of healthcare workers through the implementation of state-of-the-art credentialing technology within the customer care team at Jackson and Coker.

Anne received a bachelor’s degree in business administration from Spring Hill College. She is also a PADI open water diver and enjoys scuba diving. 

Connect with Anne on LinkedIn.