Telehealth Connects Communities with Care

Jackson + Coker celebrates Telehealth Awareness Week.

Telehealth has become an indispensable part of the healthcare system and the supporting technology is making it possible for patients to receive care for a wide range of conditions. It enables doctors and advanced practitioners to triage, treat, and monitor patients.

“Virtual care is decreasing the strain on our healthcare system and reducing barriers to care. With easier access to generalists and specialists, the result is improved outcomes,” says Afshan Ali, former Jackson + Coker Divisional Vice President of Telehealth.

There are many reasons why patients choose telehealth over traditional in-person appointments. With the emerging importance of virtual care, patients enjoy its convenience, and it is bridging a gap in care for others.

“Telehealth makes a difference in communities and patient lives by providing care to those who could otherwise not receive it. Transportation, for example, can be a burden, or a provider may not be available. Telehealth removes barriers to make healthcare accessible to almost everyone,” says Mattie Brazelton, former Telehealth Client Success Coordinator.

One Jackson + Coker locums doctor has personally experienced how he is connecting communities with care, “I speak Spanish and it helps me to connect with those from other countries who have very limited English skills. I also work with people who live in places where clinical services are very limited. In many cases they might simply go without care for financial or other reasons; or, if they do seek care, it could cause a financial burden (or otherwise) that might risk adding to their stress that’s already at the breaking point.”

More than 35% of outpatient telehealth visits in 2021 were for patients seeking support for mental health and substance abuse use disorders.

FAIR Health confirms the trend, “…COVID-19 has had a profound impact on mental health, and access to telehealth services has helped to meet the persistent demand for mental health services… [with] month-over-month increases in mental health conditions’ share of telehealth claim lines.”

As the United States continues to come to terms with the shrinking pool of available physicians, telehealth offers a path forward and gives patients, physicians and advanced practitioners more flexibility.

“It allows me to live in a state where I don’t have a license…. It also allows me more freedom to travel; and yet, when I’m at home it’s awfully easy on my tires,” says a telehealth locums doctor.

Physicians and advanced practitioners wanting to shift into telemedicine need to focus on flexibility, continuous learning, and developing a strong “web-side manner.”

“Physicians and advanced practitioners in telehealth should be able to navigate technology and workflows comfortably,” says Ali. “An ideal telehealth provider is personable and has exceptional communication skills which include active listening, asking questions, eye contact, and the ability to convey empathy in an authentic manner. We call this web-side manner – the virtual equivalent of bedside manner.”

As we look toward the future, Ali says telehealth will continue to evolve.

“We are seeing movement toward the hybridization of care delivery through digitally enabled models. Our industry is ripe for defragmentation and a focus on whole person care. Virtual care will be the foundation of improvement in these areas.”

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Federal facts for you.

We are a Federal Supply Schedule Contract holder. 

Federal Supply Schedule (FSS) Contract: 36F79723D0086, Professional and Allied Healthcare Staffing, effective March 15, 2023, through March 14, 2028.

NAICS Codes:
  • 561320: Temporary help services. 
  • 621111: Offices of physicians. 
  • 621112: Offices of physicians, mental health specialists. 
  • 621399: Offices of all other miscellaneous health practitioners. 
  • 621330: Offices of mental health practitioners.


Once you and our client agree to move forward with your assignment, our privileging team will assist you and the client in gathering information required by the healthcare facility to grant clinical privileges.


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We will assist you by pre-populating the facility’s application and sending to the MSO.


We will assist the MSO by following up on requested items.


MSO will grant privileges based on your training and experience, and you will be able to start your assignment.

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Maggie Youmans

Senior Vice President, Sales

As Senior Vice President, Maggie oversees several key specialty divisions and adjacent teams. With a demonstrated history of leading teams and developing individuals across the organization, she is dedicated to inspiring, challenging and empowering associates to achieve their personal and professional goals. 

Maggie earned degrees in marketing and management focused on consumer economics from the University of Georgia, Terry College of Business. She enjoys traveling with her husband to visit different bed and breakfasts. Together, they have been able to see the beauty within their own backyard and across the country.

Connect with Maggie on LinkedIn.

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Anne Anderson

Executive Vice President

"I'm passionate about the locum tenens industry - we make a real difference in the lives of both our heroic healthcare providers and the patients they treat."

Anne has been at the forefront of the evolution of locum tenens for more than 35 years. She’s a respected leader with expertise in corporate operations, risk management, credentialing, and travel services. Before joining Jackson + Coker, she served as Executive Vice President at Medical Doctor Associates, part of Cross Country Healthcare. 

An ardent industry advocate, Anne served several years on the Board of the National Association of Locum Tenens Organizations (NALTO), including two years as president. 

Anne received a bachelor’s degree in business administration from Spring Hill College. She is also a PADI open water diver and enjoys scuba diving. 

Connect with Anne on LinkedIn.